1. Who We Are

Supco Canada Railway Supply Group ("Supco Canada", "we", "us", or "our") is an ISO 9001:2015 certified manufacturer and supplier of aftermarket locomotive components, headquartered at 10557 Keele Street, Unit 9, Maple, Ontario L6A 0J5, Canada. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website at supcocanada.com.

2. Information We Collect

We may collect the following types of personal information:

Contact information: Name, company name, email address, phone number, and country when you submit a Request for Quotation (RFQ) or contact form.
Technical inquiry data: Locomotive model, part numbers, and quantity requirements provided in RFQ submissions.
Usage data: Standard server log data including IP address, browser type, pages visited, and referring URL. This data is used for website analytics and security only.

We do not collect payment card information. All transactions are handled through separate secure channels.

3. How We Use Your Information

We use collected information to:

Respond to your RFQ or inquiry with pricing and availability information
Process and fulfil orders
Provide technical support and after-sales service
Send relevant product and service updates (only with your consent)
Comply with applicable legal obligations
Improve our website and services

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with:

Service providers: Freight forwarders, customs agents, and logistics partners where necessary to fulfil your order.
Legal authorities: Where required by applicable law, court order, or regulatory requirement.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. RFQ and order records are retained for a minimum of 7 years in accordance with Canadian tax and commercial law.

6. Your Rights

Under applicable Canadian privacy law (PIPEDA) and, where applicable, the GDPR, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention obligations)
Withdraw consent to communications

To exercise any of these rights, contact us at contact@supcocanada.com.

7. Cookies

Our website uses only essential session cookies required for basic website functionality. We do not use advertising, tracking, or third-party analytics cookies. See our Cookie Policy for details.

8. Contact

For privacy inquiries or to exercise your rights, contact:
Supco Canada Railway Supply Group
10557 Keele Street, Unit 9, Maple, ON L6A 0J5, Canada
Email: contact@supcocanada.com
Phone: +1 (905) 303-7100